Override a parking limit

1. Open Visitor Parking from the sidebar under Operations.
2. Click New pass.New visitor pass dialog on step 1 Resident and visitor — New visitor pass dialog with the Resident and visitor step selected
3. Finish 1 · Resident & visitor, then click Next.

   Tip: Choose the resident and visitor the same way as in Issue a visitor parking pass.

4. On 2 · Dates & rules, select Parking rule.
5. Set Date From, Time From, Date To, and Time To.
6. Read the allowance message that appears after Checking pass availability finishes.Dates and rules step showing the Night Pass allowance sentence and Override rules — Dialog explaining the stay is over the Night Pass allowance, with an Override rules button

   Tip: The message names the limit, for example “This stay is over the Night Pass allowance (5 Night Pass passes for this unit per month).” If nights stay disabled and Override rules never appears, the stay is outside the schedule or past how many passes can be out at once. Those nights cannot be overridden. A manager turns the switch on under Configure visitor parking rules. The switch says Does not raise max simultaneous passes.

7. Click Override rules.
8. Enter Reason (required).

   Tip: The reason can be up to 500 characters. Create pass stays off until a reason is entered. The nights then show Override. Cancel override clears the reason and unchecks those nights.

9. Click Create pass.
10. On the list, open the pass marked Overridden. On overview, under Pass, read Rules overridden, Override by, Override reason, and Limits exceeded.Pass overview showing Override by, Override reason, and Limits exceeded — Pass detail with Rules overridden Yes, the staff member who overrode, the reason, and the allowance that was exceededResult: The pass is issued over the lot, unit, or plate total. The list shows Overridden. The pass keeps the reason, the staff member who entered it, and the allowance that was exceeded.

Related articles

• Issue a visitor parking pass
• Configure visitor parking rules