Submit a service request
Send a maintenance or building-service issue to staff. Your building must have the Requests service enabled.
- Sign in to the resident portal.
- Open Requests.
- Select New request.
- Choose the option that best answers What needs attention?
- Select Continue.
- Enter What's going on that you want to report?
- Select Continue.
- Answer the Unit access questions.
- Select Continue.
- On Ready to send?, check Subject. It says AI will write it when you send unless a subject is already shown.
- Select Send request.
Tip: On Photos & access, select Add if a photo or video will help staff understand the issue.
New request review screen with Send request button — alt text: Resident service request ready to sendResult: The request appears in Requests with its current status. Staff can reply in the request thread.
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