Approve or decline an amenity booking

Approve a pending amenity reservation or decline one that should not proceed. You need staff access to Amenities and a booking whose amenity uses Requires manager approval (so status starts as Pending).

ConciergeManager· Updated November 1, 2026Open in app
  1. Open Home.

    Tip: Upcoming amenities lists bookings that still need a decision or a payment. See See amenity bookings that need you.

  2. Select the booking, or open Amenities from the sidebar (Operations → Amenities) and click the booking on List or Calendar.
  3. At the bottom of the reservation sheet, click Approve to confirm the booking, or Decline to cancel it.Reservation sheet footer with Approve and Decline — Bottom of the amenity reservation sheet showing Approve and Decline
  4. If you clicked Decline, in Decline this booking? click Decline.

Result: The status badge on the sheet updates to Confirmed (approve) or Cancelled (decline).

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