Booking stays pending

An amenity booking stays Pending when the amenity requires staff approval.

If the amenity showed Staff review

Staff review means the booking is not final until management approves it.

1. Open Amenities.
2. Select My bookings.
3. Open the booking and check Status.
4. If the status is Pending, wait for management to review the request.

Amenity booking details showing Status as Pending — Resident amenity booking with a Pending statusResult: After staff approves the request, Status changes from Pending to Approved.

If the booking has been pending longer than expected

1. Confirm that the booking is still listed under Upcoming.
2. Contact your property manager and provide the amenity name plus the date and time.
3. Ask management to review the pending amenity booking.

Next action: Do not make a duplicate booking for the same time. If management cancels it, the status changes to Cancelled and it moves out of Upcoming.