Marketplace listing does not appear for neighbours yet

If you saw Submitted for review

Submitted for review means a manager will check the listing before it appears.

1. Open Marketplace in a web browser.
2. Select My listings.
3. Find the listing and check its status.
4. If it says Pending review, wait for management to review it.

My listings showing a listing with Pending review status — Resident Marketplace My listings tab with a listing awaiting reviewResult: When management approves the listing, its status changes to Active and it can appear under All listings for neighbours in your building.

If the listing says Needs changes

1. Read the message under Sent back for changes:.
2. Select Edit and resubmit.
3. Correct the requested information.
4. Select Resubmit.

Result: The listing returns to Pending review. It appears to neighbours only after it becomes Active.

If the listing is Active but a neighbour cannot find it

1. Ask the neighbour to open All listings.
2. Ask them to clear the Search listings field.
3. Ask them to open Filters.
4. Ask them to select Clear.
5. Ask them to select Show results.

Next action: If the active listing is still missing, open Help and contact support with the listing title.