Cancel an amenity booking and handle the deposit

1. Open Amenities from the sidebar.
2. Select the building in Filter by building if prompted.
3. Click List or Calendar, find the booking, and open it.
4. At the bottom of the reservation sheet, click Cancel reservation.
5. In Cancel this approved booking?, click Cancel booking.Cancel this approved booking dialog — Dialog titled Cancel this approved booking with the Cancel booking buttonResult: The booking status shows Cancelled.

Record what was collected

1. Open the reservation sheet.
2. Click the Payment tab.
3. Click Apply payment.
4. In Apply payment, select the fees and record how they were paid.

Result: The Payment tab shows Total paid and Balance owing.

Refund a fee

1. On the Payment tab, click Refund.
2. In Refund, select the fee.
3. Turn on Partial refund only when you are returning part of one fee.
4. Enter Reason and click Refund.

Tip: If the page says Refunds are off for this role., your role cannot issue the refund. A resident refund request shows Refund requested. Click Approve refund or Decline.

Settle a deposit

1. On the Payment tab, find the deposit line.
2. Click Release to return the hold.
3. Click Extend, choose the new date, and click Save to move the release date.
4. Click Charge against to keep part of the deposit.
5. In Charge against deposit, enter Amount and Reason, then click Charge against.

Tip: After the required fees are refunded, the sheet may ask Cancel this reservation? Click Yes, cancel it or No, keep it.

Result: A returned fee shows as refunded. A released deposit is no longer held. A charge against the deposit stays on the booking.

Related articles

• Approve or decline an amenity booking
• Create an amenity reservation
• Configure amenity rules and fees