Feature missing from Home

If the feature card is missing from Home

The building service is most likely turned off. Residents cannot turn building services on.

1. Check the building and suite name shown at the top of the portal.
2. If you belong to more than one home, tap the building and suite name.
3. Under Your homes, select the home where you expected the feature.
4. If the feature is still missing, ask your property manager to confirm that its building service is enabled.

Resident Home with the building and suite selector above the feature cards — Resident portal Home showing the selected building, suite, and available feature cardsResult: When management enables the service, its card appears on Home and in the resident menu for that building.

If Marketplace is missing in the mobile app

Marketplace is available in the web portal but is hidden in the native mobile app.

1. Open the resident portal in a web browser.
2. Sign in and check Home for Marketplace.
3. If it is also missing in the browser, ask your property manager whether Marketplace is enabled.

Next action: If the correct building is selected and the service is enabled but the feature still does not appear, open Help and contact support.