Read the Service Request dashboard
See the live open-ticket queue by property manager, including how long those open requests have been open. You need Service Requests available for your buildings. The dashboard is on by default; turn it off under Customize home if you do not want it listed.
- Open Home from the sidebar.
- If Home opens the overview, click Customize home.
- Under Dashboards, turn on Service Request dashboard.
- Click Set default on Service Request dashboard if you want Home to open there first.
- Click Save changes.
- Open Home again and confirm the title Service requests by manager.Service Request dashboard chips and tables — Open-request age chart, open by type, and aging by property manager
Tip: Age of open requests groups the current queue into 0–2 days, 3–7 days, 8–14 days, and 15+ days. Closed tickets are not included.
- Use Open by type for the mix of tickets that are still open. Use Reports for a period list of created tickets, including closed ones.
Result: Home shows the live work queue. Period counts and emailed board packs stay in Reports.
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