Pay is not offered

If the booking says No charge

The most common reason Pay by credit card is missing is that the booking has no charge. Amount due is the fee. A Refundable deposit, when one is shown, is not part of that charge.

1. Open Amenities.
2. Select My bookings.
3. Open the booking.
4. Check whether the booking shows No charge or a Payment due amount.

Result: A booking marked No charge does not need payment, so Pay by credit card does not appear.

If the booking is already paid or no longer payable

1. Open the booking and check Status and Payment.
2. If Payment says Paid, Waived, Refunded, or Deposit released, take no payment action.
3. If Status says Cancelled or Done, contact management if you believe payment should still be available.

Amenity booking details showing Status, Payment, and Payment due — Resident amenity booking details with booking and payment statusesResult: Pay by credit card is offered only for a charged booking that is not Cancelled or Done, was not already placed by card, and whose payment is Payment due or Partially paid.

If the amount or status looks wrong

1. Note the amenity name, booking date, Status, and Payment shown.
2. Contact your property manager and ask them to review the booking's fees and payment status.

Next action: After management corrects the charge or payment status, reopen the booking. Pay by credit card appears when the booking is eligible.