Reply on a service request
Send a message to management on an existing request. You need the Requests service turned on and a request that still allows replies.
- Open Requests.
- Select Active, Closed, or All to find the request.
- Select the request.
- Enter your message in the Message management field.
- Select Add photo if you want to attach a photo.
- Select Send.
Resident service request reply composer — Service request conversation showing the Message management field, Add photo, and Send controls
Tip: If the page says Replies are closed for this request., you cannot send a reply. Add photo appears only when attachments are allowed.
Result: A Reply sent message appears, and your reply appears in the conversation.
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