Resident portal

Sign in as a resident

Sign in to your building's resident portal. You need an invitation or resident account from your property manager.

Track your packages

Check whether a package logged for your unit is ready for pickup. Your building must have the Packages service enabled.

Submit a service request

Send a maintenance or building-service issue to staff. Your building must have the Requests service enabled.

Book an amenity

Reserve an amenity for an available date and time. Your building must have the Amenities service enabled.

Request visitor parking

Request a parking pass before your visitor arrives. Your building must have Visitor parking enabled.

Read building documents

Open a document shared by your building's management. Your building must have the Documents service enabled.

Use Ask AI as a resident

Ask a question about building rules, amenities, bookings, or your own records. Your building must have Ask AI enabled.

Update your resident profile

Send an update to the personal information in your resident profile. You need a signed-in resident account.

Request a move-out

Ask your property manager to record that you are moving out. This request does not delete your app login immediately.

Remove your email from the building file

Ask your property manager to remove your email from the building's file. This request is separate from deleting your app login.

Open a feature from Home

Open a building feature from your resident Home screen. You need a signed-in resident account, and your building must have turned on the feature.

Switch the home you are viewing

Switch the building and suite whose resident information you are viewing. You need a signed-in resident account connected to more than one home.

Change your password

Change the password for your resident account from Profile. You need to be signed in and know your current password.

Choose the language for building emails

Choose the language used for building emails sent to you. You need a signed-in resident account.

Sign electronic consent

Record your consent to receive notices and documents electronically. You need a signed-in resident account.

Delete your app account

Delete your resident login and app personal data immediately. You need a signed-in resident account, and you must be ready to lose access on every device.

Cancel an amenity booking

Cancel a pending or approved reservation. You need the Amenities service turned on for your building. The booking shows Cancel, or Cancel and ask for refund when a fee was paid.

Pay for an amenity booking by card

Pay the fee on an amenity reservation by card. You need the Amenities service, card payments configured for the building, and a payable reservation whose Payment is Payment due or Partially paid.

Read fees on an amenity reservation

Review the fee breakdown and payment details for a reservation. You need the Amenities service turned on for your building and an amenity booking.

Change a visitor pass

Change the visitor, vehicle, or visit window on a pending pass. You need Visitor parking enabled for residents, and the pass must have the status Pending.

Delete a visitor pass

Delete a visitor parking pass that is still eligible for removal. You need Visitor parking enabled for residents, and the pass must show Delete pass.

Print a visitor pass

Open a printable visitor parking pass and send it to a printer. You need Visitor parking enabled for residents, and the pass must not have the status Pending.

Remove a saved visitor

Remove a person from the saved visitor list used for future parking passes. You need Visitor parking enabled for residents and a visitor saved from an earlier pass.

Reply on a service request

Send a message to management on an existing request. You need the Requests service turned on.

Add entry instructions to a request

Tell staff how to enter your unit for an existing service request. You need the Requests service turned on and a request that still allows comments.

Read a building notice

Read announcements from building management, open available attachments, and understand when a notice has been marked as read.

Call or email management

Call or email a management, concierge, security, superintendent, after-hours, or head-office contact from the resident portal.

Copy the building address

Copy the building address published on the Management page so you can paste it into another website or app.

Post a marketplace listing

Post an item for sale, rent, or free in your building's web Marketplace and learn what happens when management review is required.

Edit a marketplace listing

Update the photos or details on your Marketplace listing, including a listing management returned for changes.

Delete a marketplace listing

Permanently delete one of your Marketplace listings so it is removed from the resident Marketplace for everyone.

Mark a marketplace listing sold or rented

Close your active Marketplace listing by marking the item sold or rented so neighbours no longer see it as available.

Message a marketplace seller

Start a private Marketplace conversation with a seller, send a message, and find the conversation again under Messages.

Block a marketplace seller

Block a Marketplace seller to hide that neighbour's listings and messages without notifying the person you blocked.

Report a marketplace listing

Report a Marketplace listing to building management for review without showing the seller who submitted the report.

Save a marketplace listing

Save a Marketplace listing to your personal Saved tab so you can find it again later, or unsave it when you no longer need it.

Feature missing from Home

A feature such as Amenities, Packages, or Visitor parking appears on Home only when that service is enabled for your building.

Booking stays pending

An amenity booking stays Pending when the amenity requires staff approval.

Pay is not offered

The Pay by credit card button appears only when an amenity booking has an amount to pay, the building takes cards, the booking was not already placed by card, and its booking and payment statuses allow payment.

Marketplace listing does not appear for neighbours yet

A listing is not visible to neighbours while it is waiting for management review.

Visitor pass cannot be requested

A visitor pass can be blocked by your monthly limit, a closed or unavailable parking lot, or unavailable dates.

Book an amenity with Ask AI

Reserve an amenity by asking Ask AI. The time has to fit the hours, closed dates, and booking limits your building already set. Your building must have Amenities and Ask AI enabled.