Use the default letterhead on an email merge

A letterhead is the branded frame around your message, such as a logo, colours, and footer. It is separate from a saved message (see Use or edit an email template). Design with AI restyles your wording and leaves the letterhead in place.

Send with the building letterhead

1. Open Email Merge.
2. Select the building in the building filter.
3. Click Compose.
4. Look at the pills above the editor. The building's letterhead is already selected, and the editor shows your message inside that frame.Compose editor with the building letterhead pill selected and the message inside the letterhead — Email editor showing the message inside the selected letterhead, with that letterhead's pill pressed above the editor
5. Write your message.
6. Click Send or Schedule.

Result: The email goes out in the letterhead you see in the editor.

Tip: Click another letterhead pill to switch. The editor updates immediately.

Send one email without the letterhead

1. In Compose, click No letterhead.
2. Confirm the frame is gone from the editor.
3. Click Send or Schedule.

Result: This email goes out without a letterhead. The building's default is unchanged. The next new email starts with that letterhead selected again.

If you do not see a letterhead

• Only No letterhead is shown. This building has no letterhead assigned yet. Set one under Settings, Communication, Email Merge, Email design, or ask support about a custom letterhead for your condo.
• The wrong letterhead is selected. Click the pill for the one you want. The choice applies to this email.

Related articles

• Compose and send an email merge
• Preview an Email Merge before sending
• Design an email merge with AI
• Use or edit an email template