Send a package reminder
Nudge a resident about an outstanding incoming package. You need a staff account with access to Packages.
- Open Packages from the sidebar under Operations.
- Open the Outstanding tab.
- Find the package, then click Send reminder.
Tip: To remind several residents at once, select their checkboxes, then click Send reminders. A selection that includes an outgoing package always opens the email.
- If Send reminder immediately is on for this building, the default reminder email goes out on that click and you are done. Otherwise Send pickup reminder opens with the building's Default reminder email.
Tip: When that default is still empty, the message is a saved pickup template, or Friendly reminder if there is no saved template either.Send pickup reminder dialog — Reminder dialog with Choose template and the building default message
- When the email is open, optionally click Choose template to load a built-in or saved message, then edit the subject and body.
Tip: SMS and Email + SMS appear only when the building has SMS enabled and the email is open. Immediate send is email only.
- When the email is open, click Send.
Result: You see a confirmation such as Email reminder sent, and a reminder is recorded on the package history.
Managers turn Send reminder immediately on or off under Settings → Packages → Reminders. See Configure package settings.
Related articles
Related articles
- Log an incoming package — Record a delivery against a resident so they get a pickup notification. You need a staff account with access to Packages.
- Mark a package picked up — Record that a resident (or courier) collected a package from the front desk. You need a staff account with access to Packages.
- Configure package settings — Set pickup checks, aging buckets, carriers, notifications, and reminder templates for a building. You need a manager (or admin) role with access to Settings.
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